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The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the
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Publisher: Wiley
Publisher: Wiley
Author(s): Robert Spector, Patrick D. McCarthy


The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
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Publisher: Wiley
Publisher: Wiley
Author(s): Robert Spector, Patrick D. McCarthy


Psychology Today, Volume 17 Number 12, December 1983
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Preparing the Next Generation of Oral Historians: An Anthology of Oral History Education
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Publisher: AltaMira Press
Publisher: AltaMira Press


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