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Customer Service: A Practical Approach (6th Edition)
Customer Service: A Practical Approach (6th Edition)

List Price: $113.20
Our Price: $100.79
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Availability: N/A
Manufacturer: Pearson
Publisher: Pearson
Author(s): Elaine K. Harris

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Product Description:
Binding: Paperback
EAN: 9780132742399
Edition: 6
ISBN: 013274239X
Item Dimensions: Array
Label: Pearson
Languages: Array
Manufacturer: Pearson
MPN: illustrations
Number Of Items: 1
Number Of Pages: 192
Publication Date: 2012-01-15
Publisher: Pearson
Studio: Pearson
Editorial Review:

The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.


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