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Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager)
Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager)

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Our Price: $11.84
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Manufacturer: Harpercollins Pub Ltd
Publisher: Harpercollins Pub Ltd
Author(s): Ken Blanchard, Sheldon Bowles

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Product Description:
Binding: Paperback
Brand: imusti
EAN: 9780006530695
Edition: New edition
Feature: Harper Collins Paperbacks
ISBN: 9780006530695
Item Dimensions: Array
Label: Harpercollins Pub Ltd
Languages: Array
Manufacturer: Harpercollins Pub Ltd
MPN: 2541203
Number Of Items: 1
Number Of Pages: 160
Publication Date: 2004-04-30
Publisher: Harpercollins Pub Ltd
Studio: Harpercollins Pub Ltd
Product Features:
Harper Collins Paperbacks
Editorial Review:
With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.
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